Patient information for first visits, follow-up, and clinic policies

New patient checklist

• Medicare card and photo ID
• Current medication list or medication boxes
• Relevant specialist letters, imaging, or recent test results
• Immunisation history if relevant to your visit
• Arrive early for your first appointment

General practice policies

• Private billing may apply depending on the doctor and visit type
• Cancellation fees may apply for missed or late-cancelled appointments
• Please keep your contact details and Medicare information up to date
• We maintain a respectful practice environment and do not tolerate abusive behaviour
• For emergencies, call 000

Forms and documents

If a form or administrative document is needed, contact reception before attending so we can confirm whether an appointment is required.

Contact Reception

Results and follow-up

Test results should usually be discussed in a review appointment so your doctor can explain the outcome and any next steps properly.

Book Follow-up

Feedback and concerns

We welcome patient feedback because it helps improve communication, access, and the overall clinic experience.

Share Feedback

Scripts, referrals, and repeat documents

1. Contact reception with the type of request you need.
2. The clinical team will determine whether a consultation is required.
3. If your last review is outdated or the request needs assessment, an appointment may be needed before anything can be issued.
4. You will be updated once the next step is confirmed.

Urgent care guidance

For severe chest pain, major breathing difficulty, stroke symptoms, collapse, or major trauma, call 000 immediately.

For non-emergency concerns that still need guidance after hours, use the national health advice line on 1800 022 222 or contact reception for the next available appointment.

Useful patient links

Before attending, it often helps to review appointment guidance, fees, and clinic contact details in one place.

Appointments | Fees | Contact | Privacy Policy

What helps us care for you well

• Booking the correct appointment length
• Bringing accurate medication and health information
• Attending follow-up reviews when results need explanation
• Letting reception know early if you need to cancel or reschedule